Privacy Notice

This privacy notice explains how Nicole Duley, a Mortgage & Protection Adviser operating through Trulife Financial, collects and uses personal information when you use this website or submit an enquiry.

For the purposes of data protection law, the data controller is Nicole Duley, acting through Trulife Financial. If you have any questions about how your data is handled, please contact:

• Email: nicole.duley@trulifefinancial.co.uk
• Phone: 07960 046826
• Address: Exmouth, Devon, EX8 1XS

When you submit an enquiry through this website, we collect:

• Your first and last name
• Your email address
• Your phone number
• The type of help you are looking for
• Your preferred time and contact method
• Any additional message you choose to include

If you choose to accept analytics cookies, we also collect anonymised usage data via Google Analytics 4, including pages visited, time on page, and general location (country/region). This data does not identify you personally.

We use the information you provide to:

• Respond to your enquiry and arrange an initial conversation
• Provide mortgage and protection advice services where relevant
• Send you a confirmation of your enquiry by email
• Meet our legal and regulatory obligations as a regulated financial adviser

If you gave marketing consent, we may occasionally send you relevant information about mortgage and protection topics by email. You can unsubscribe at any time by replying to any such email or contacting us directly.

We process your personal data on the following legal bases:

• Legitimate interests — to respond to your enquiry and provide the service you have requested.
• Legal obligation — to comply with financial services regulation and our obligations under FCA rules.
• Consent — for marketing communications and analytics cookies (where you have opted in).

Your information may be shared with Trulife Financial for the purposes of providing regulated financial advice. We do not sell your personal data.

We use the following third-party services to operate this website:

• Resend — to deliver confirmation and notification emails. Your name and email address are passed to Resend solely for email delivery.
• Google Analytics 4 — to understand how visitors use the website. Used only with your consent, and data is anonymised.

Enquiry records are retained for up to six years from the date of submission, in line with standard financial services record-keeping requirements. Where an enquiry does not progress to advice, we will retain your details for a shorter period.

Analytics data is retained in accordance with Google Analytics default settings (up to 14 months).

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to erase your data (in certain circumstances)
• Object to or restrict how we process your data
• Request a copy of your data in a portable format
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at nicole.duley@trulifefinancial.co.uk. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

This website uses cookies. For full details of the cookies used and how to manage your preferences, please see our Cookie Policy.

We may update this privacy notice from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this notice periodically.